Troubleshooting

You most likely arrived here from one of the following locations:
  1. Chirpr's "new message" fly-out
  2. Chirpr's "troubleshooting" section of the settings dialog
In either case, by clicking the link, we've copied relevant information to the clipboard. Don't worry, we're not doing anything with it. We're just trying to make it that much easier for you to get help.

What Next?

Since we've copied what we need, you simply need to send it to us so we can help figure out why you're having a problem.
  1. Create a new thread on our discussion forum
  2. Tell us a little about what you were doing
  3. Paste the text we copied (Ctrl+V) at the end of your message
  4. Submit your post!
That's it. We'll get back to you as soon as we can to figure out what's going on.

Why Am I Doing This?

Well, to be honest, there's not much we can do without knowing what your situation is. We want to help you and make Chirpr better for everyone; but to do that, we need your help. If you aren't comfortable with anything that was copied from your Chirpr session, don't share it. Just be sure to give us adequate information. We shouldn't be capturing anything specific to you, however, other than your user name.

What are Typical Errors

Here are some of the errors we've seen.
  • The system cannot locate the resource specified -- typically indicates a slow or disconnected internet connection

Last edited Nov 26, 2008 at 4:19 PM by flanakin, version 3

Comments

peachthy Sep 9, 2009 at 11:55 AM 

I am getting "error:syntax error In other words I got an known error What'd you do? I don't know what happened" on my side bar whenever I start up my computer and it dosen't clear up I have tried shuting it down and redoing it from my gadgets list HELP!